Overflow safety net · or full-time receptionist

Never send a customer to voicemail again.

Repatch is an AI receptionist for the trades. Run it as an overflow safety net on your existing number, or as your full-time front desk on a dedicated number we provide. Either way it talks like a real receptionist, triages urgency, books the visit by voice — then confirms by text.

Keep your number, or get one from usBooks real appointments, not linksSafety-first emergency triage

Incoming overflow call

Forwarded after no-answer · +1 (512) 555-0148

Live
CallerMy AC quit cooling and the house is heating up fast.
RepatchI can help. Let me check the schedule for you…
check_availability → 4 openings
RepatchI've got tomorrow 8–10am. The $89 diagnostic is waived if you proceed. Book it?
CallerYes please.
book_job → confirmed · job created

Outcome

Booked · confirmation texted

Triage

Routine

Built for the trades —HVACPlumbingElectricalDrain & SewerHeat PumpsGenerators

1 in 4

calls to home-services businesses go unanswered

< 800ms

target voice latency — feels human, not IVR

Every lead

captured, booked, and logged — nothing slips through

24/7

every call answered — overflow or full-time, no new hire

Ways to deploy

Two ways to put Repatch to work

Start as a safety net behind your own number, or hand Repatch the whole front desk on a number we provide. Switch anytime.

Keep your number

Overflow safety net

Your line rings first, every time. Forward on no-answer or busy, and Repatch catches only the calls you'd otherwise have missed — nights, weekends, and rush hours.

  • Use your existing business number
  • Your team always rings first
  • Pay only for the overflow calls it answers
  • Live in minutes with a carrier forwarding code
Most popularGet a number from us

Full-time receptionist

Repatch answers every call from the first ring on a dedicated local number we provision for you — your 24/7 front desk, with no hardware and no new hire.

  • Dedicated local number included
  • Answers 100% of calls, around the clock
  • Point your old number to it whenever you're ready
  • Same triage, booking, and texting as overflow

Not sure which? Start with overflow and upgrade to a full-time number anytime — nothing else changes.

How it works

A receptionist that behaves like your best front-desk hire

Set it up once. Whether it's catching overflow or running your whole front desk, the call flow is the same.

01

Pick how it answers

Run Repatch as overflow — keep your number and forward on no-answer or busy — or full-time on a dedicated number we provide that answers every call from the first ring.

02

It triages, then helps

Safety first: gas, smoke, sparking, or a major leak get an immediate 911/utility redirect. Emergencies warm-transfer to on-call. Everything else gets handled.

03

It books the visit

Repatch checks your real availability and books the appointment inside the call — no quote-for-diagnosis, no scheduling links — then confirms by voice and text.

What's inside

Everything a great front desk needs — and nothing it doesn't

Repatch owns orchestration, config, integrations, and the dashboard — backed by best-in-class real-time voice, so it always sounds human.

Urgency triage & safety

Life-safety hazards are screened before anything else. Repatch never books around a gas leak — it gets the caller to safety first.

Live booking, not links

Real availability via your calendar or field-service platform. The appointment is created during the call.

Mandatory escalation

Warm transfer to on-call staff, or take a message and text your contact info. Every call has a human fallback.

Your number, or ours

Keep your existing line and forward overflow, or get a dedicated local number from us and let Repatch answer everything. Switch anytime.

Compliance built in

Spoken AI disclosure, recording notice, A2P 10DLC gating, STOP/HELP opt-out, and quiet hours.

Recovered-revenue analytics

See answer-after-miss rate, booked jobs, emergencies, intents, and peak times — the calls you'd otherwise have lost.

Principles we don't bend

Designed to protect the relationship the business already has with its customers.

Your number, or ours

Run it as an overflow safety net on your line, or full-time on a number we provision. Switch modes anytime — the call flow never changes.

A bad agent is worse than voicemail

Heavy QA and a clean fallback gate every live number.

No firm quotes on diagnosis work

It books the diagnostic visit instead of guessing a price.

Stop letting the after-hours phone go to voicemail.

Spin up the demo dashboard, run a simulated overflow call, and watch a routine job get booked and an emergency get transferred — end to end.

Open the dashboard